Topzudi is committed to providing our sex dolls to you at the lowest price. Due to the nature of our products, we DO NOT accept returns on opened items.
Please note that our return policy lasts 30 days from the delivery or pick-up date.
As soon as the returned product(s) are received back to our warehouse in good condition, our team will issue your refund. To process your return as quickly as possible, we ask that your order number be marked on all boxes for our warehouse team.
Please note that the shipment of a return is to be independently arranged and covered by the customer, with the product returned to our warehouse within 30 days of delivery or pick-up date. Just like most return policies you might experience in the past, we can only accept returned items in original packaging and like-new condition. This means that products with any damages, stains, or modifications cannot be returned. And any actual shipping cost that you paid when making your order cannot be refunded.
We can only issue refunds via the original method used for payment on the order. If the original payment method is no longer available, please notify us, and we will be happy to issue store credit equal to the refund amount.
Our customer service team will start the refund process as soon as possible for you. We will begin the refund process after receiving your returned item(s). it will take up to 3 business days to finish the refund process and issue a refund back to the original payment methods. The actual refund time depends on your banking institution.
Damaged or Defective Items
We stand behind the quality of the products we sell and inspect every item before shipment. While cases are rare, damages and defects do happen once in a while.
- Please Inspect the item upon delivery. If you find the package of your item(s) is broken, please notify the delivery company and our team as soon as possible.
- If damage is noted, photograph the item and packaging.
- If an item or part is structurally damaged and completely unusable, refuse delivery of the damaged item or interest only.
- Do not refuse undamaged items or parts; you are responsible for all redelivery costs, including but not limited to storage fees.
- Claims over three calendar days beyond the delivery will not be accepted.
- Photographs must be clear and attached to your claim within three calendar days.
Cancellation – Unshipped
- You can cancel your order for a full refund before the order is set up for shipment. Please note that this does not apply to Custom Orders.
Cancellation – Shipped
- You can cancel your order once it has been set up for shipment. However, please note that the outbound and return shipping costs will be reduced from your refund amount. Please note that this does not apply to Custom Orders.
Cancellation – Custom Orders
- Once a custom order has entered production and moved to the ‘In Production’ states, all production costs have been incurred. Therefore, cancellation is no longer possible, and the balance paid cannot be refunded.
- If you have already received your order, please refer to the Return Policy above, as a cancellation is no longer available.
Limited Manufacturer Warranty
If any item(s) arrives with broken or defective parts, or if parts break during assembly, there is no need to return them. We offer replacement parts free of charge for up to 30 days after the date of purchase under our warranty. All you need to do is contact us via email with photos of the affected parts to receive replacements.